Rule Book

These House Rules (Rules) must be followed by all residents staying in the property (House) operated by Rentor Co-Living (“Rentor Co-Living”). Any breach or violation of these Rules will amount to a breach of the Resident Agreement entered into by the resident with Rentor Co-Living and may trigger Rentor Co-Living’s rights to terminate the agreement. These rules may be updated from time to time by Rentor Co-Living at its sole discretion.

Care of the Building, Common Areas and Rooms:

Vandalism is a serious offence. Vandalism shall mean and include any and all acts of destruction, damage, and/or defacement of any asset or property owned by Rentor Co-Living. The residents found guilty of committing such an offence can be evicted from the hostel and be required to pay all costs incurred by Rentor Co-Living due to such damage or destruction.

The residents are responsible for keeping their rooms, bathrooms, and common areas in the premises such as reception, staircase, and lounge areas, etc., clean and tidy at all times.

Any items of common use (e.g., microwave, iron, kettle, induction top, magazines, crockery, common TV units) provided by Rentor Co-Living as part of the amenities package, shall be used only in the common areas and not in individual rooms.

No furniture or furnishings in the common areas of the House may be moved by the residents at any point of time.

Any damage to the House must be reported by the residents immediately to the Rentor Co-Living Representatives. The residents will be liable to pay for the expenses or costs to the property arising from use/misuse of the same by the resident, except for damages caused by normal wear and tear.

The residents are expected to use the lifts with care, and the movement of any heavy equipment using the lifts will require prior permission of the Rentor Co-Living management team.

The residents may paste posters in the rooms assigned to them, but they should ensure that any such pasting does not cause any damage to the rooms or to any other parts of the property.

All food kept in the room/common area/pantry must be stored in suitable containers or wrapped tightly to prevent insects or rodents from accessing it. Stale, unfinished, or waste food must be immediately thrown in the dustbins provided in the pantry.

The residents must keep the keys of their rooms and almirah safe. In case of loss, they will have to bear the cost of replacement of keys. The locks for the almirah and the main door are not allowed to be changed, without informing the Rentor Co-Living Representatives.

Smoking, Drugs & Alcohol

Distribution and consumption of tobacco and alcohol are strictly prohibited within the Rentor Co-Living properties. Further, possession, distribution, and consumption of drugs and/or psychotropic substances are strictly prohibited on its Properties.

If deemed necessary, Rentor Co-Living may require any resident to undertake a breath-analyser test.

Betting and Gambling

Betting and Gambling by any means is strictly prohibited in the House.

Conduct & Behaviour

Ragging in any form whatsoever is strictly prohibited and is a cognizable offence under the Indian Penal Code, 1860. All instances of ragging brought to the notice of Rentor Co-Living Representatives will be reported to the appropriate legal authorities.

It is the responsibility of the residents to cooperate with the Rentor Co-Living Representatives, the night warden, the food providers, the housekeeping, and security staff to ensure that all services are provided smoothly. The Rentor Co-Living representative is the authority to decide on all matters. It is expected that the residents must listen to Rentor Co-Living Representatives and not get into any kind of argument. If there is any concern and the residents are not satisfied with the resolution provided by Rentor Co-Living Representative, the residents may email his/her concerns or submit requests through the Resident App under the complaints and suggestions tab or follow the following escalation matrix:

Cluster Manager
City Operations Manager

In case of any emergency or crisis, the residents must follow the guidelines of Rentor Co-Living Representatives / Security Officer / Nodal officer strictly.

Any resident or a group of residents who wish to organize a party and/or invite guests must take prior permission from the Rentor Co-Living Representatives, and it will be the responsibility of the residents to ensure that the premises are cleaned up after the party.

Rentor Co-Living treats all its employees and service providers including housekeeping, security, and food vendors with dignity and respect. It is expected that the residents also uphold this principle in their dealings with all Rentor Co-Living employees, representatives, and service providers.

The residents must always behave in accordance with the Rentor Co-Living Anti-Harassment Policy and shall not harass any persons. Further, all residents must respect the personal beliefs of other residents, such that no resident hurts any religious sentiments, beliefs, or practices in any way whatsoever.

Making loud noises, including playing loud music between 9.30 PM to 6.00 AM, is strictly prohibited.

The residents should not behave in any manner which is deemed to be offensive by the neighbours or by the society either in the premises or in the neighbouring areas surrounding the premises.

The resident shall cooperate with Rentor Co-Living Representative for getting his police verification, FRRO compliance, and any other compliance as required by Rentor Co-Living done timely.

Pantry Rules

Cooking of food in any area except the pantry room is strictly prohibited.

Personal food items can be stored in common refrigerators. The residents should adequately label their food items. Rentor Co-Living will not be liable for the consumption of personal food items by the other residents.

The residents should ensure that the pantry area is clean after their use. All the dirty dishes should be placed in the sink, and any leftover and/or garbage must be thrown in the appropriate dustbins. The residents will be liable for damage to common utensils.

If food is ordered from outside by the residents, then all leftovers and packaging materials should be disposed of in appropriate dustbins.

Food Services

Unless permission is given to take meals into their individual rooms, the residents shall consume all food items only in the designated cafeteria area. Taking cutlery and utensils to the room (including plates) is not allowed.

For every meal, the resident is required to punch their attendance in the designated biometric reader or any way as communicated by Rentor Co-Living to mark the food attendance before taking the food.

Select dishes will be served in limited grammages or quantities.

Water & Electricity Consumption

Water should be used judiciously. The residents should report any water leakages to the security/building manager as soon as the same is noticed.

Electricity billing will be determined by either (a) prepaid electricity meters (room-level), where installed, or (b) actual units consumed as recorded by the main electricity meter for the House.
Prepaid Electricity Meters (room-level): Wherever prepaid electricity meters are in place for the entire room, residents are responsible for recharging them as per planned electricity usage. These charges remain applicable to the room, regardless of the number of occupants. Any disagreements among roommates regarding billing or electricity cost division should be resolved privately, as Rentor Co-Living will not intervene in such matters.
Main Electricity Meter: In cases where prepaid meters are not installed or installed only for in-room ACs, then charges will be calculated based on total units consumed, as measured by the main electricity meter(s) for the House. Even if a resident is absent for part of the month, electricity charges will be billed equally among all residents. In cases where prepaid meters for the ACs have been installed in the room, the in-room AC consumption will be adjusted against the final electricity charges.

Security & Safety

The residents shall not leave the gates open while leaving the premises during Night Hours. The resident will be responsible for any loss or damage to the property of Rentor Co-Living or fellow residents due to such negligence (Night Hours may vary from property to property. The residents shall check the Notice Board for the same).

Rentor Co-Living is not responsible for the loss of any private property. The residents are strongly advised to keep secure and lock all their valuables e.g. mobile phones, laptops, watches, money, etc., at all times. While going on leave, they must keep all their belongings securely packed and locked in their labelled bags and cupboards.

Building repairs and maintenance is a continuous and planned affair, and Rentor Co-Living reserves the right to open and enter any room while the student is on leave to carry out such maintenance work. The same would be carried out in presence of the Security / Rentor Co-Living representatives.

Rentor Co-Living would not entertain any such claims for any loose or unsecured belongings of the resident.

Possession, distribution, and use of firearms, lethal weapons (including air gun), contraband drugs, toxic, and hazardous material are strictly prohibited in the residences. We reserve the right to search bags of the residents as well as their visitors at any time and confiscate any prohibited substances that may be found in their luggage or in their possession.
In case of any emergency, please contact the Rentor Co-Living security team or the Rentor Co-Living helpline. Important contact numbers will be provided to all residents at the time of move-in.

Tampering with any security or fire-fighting equipment is strictly prohibited. The resident responsible for such actions will be held responsible for the cost of restoring the damaged equipment.

In case of any emergencies in the building, all the residents should be patient and cooperate with the Rentor Co-Living Representatives.

Rentor Co-Living reserves its right to hand over its property to the Government Authorities in case there is any notice/order/directions from the District Administration or State Government to acquire its property during an emergency. The rooms occupied by the residents may be vacated and their belongings may be shifted in their absence for necessary compliance of such Government Order.

Housekeeping

Cleaning of the room may be carried out in the absence of the resident as well, so the residents are advised not to leave their valuables open and unsecured in their room. The residents must ensure their valuables are always safely placed in storage and rooms are always kept locked.

In case the residents are not available at the time of housekeeping, the room can be cleaned at a later time on request depending on the availability of the housekeeping staff in the residence.

Littering the room and common spaces is not allowed.

The residents are expected to cooperate in the periodic (quarterly) pest control/fumigation/preventive maintenance activity.

Please note the services of the housekeeping staff can’t be utilized for any personal work. For example: no personal utensils will be washed by the housekeeping staff.

Laundry

Laundry services are meant for regular daily wear only. For hygiene considerations, no underclothing or socks will be accepted for Laundry.
The following items should not be given in general laundry service, as they can get damaged:
- Any delicate or expensive branded clothing
- Woollens, jackets, leather items, embroidered clothing
- Items strictly meant for dry cleaning
It is important to provide correct information about the number of pieces of clothing being given for the laundry service.
Any discrepancy or damages in laundered garments need to be informed within 6 hours of receiving the clothing.
As per industry standards, 100% stain-removal is not possible for certain types of stains. For example, if there is an oil/ink/food stain on clothing, it will get reduced by up to 60% depending on the type of stain.

Internet

Bandwidth speed will depend on the service provider and the House location. Speed will be limited per user and may be changed as per company policy.
Devices per user: Houses may have a restriction on the maximum number of devices per user. One user can access the internet on limited devices at a time (limit of devices may vary from property to property).
Rentor Co-Living shall try to give a fair internet experience to everyone for which Rentor Co-Living may continuously monitor internet usage by the residents. A Fair Use Policy i.e., to ensure that every resident uses data in moderation with respect to fellow residents (given in Gigabytes (GB) of data) will apply to all internet services.
Browsing access: The residents are not allowed to:

Access pornography
Create and maintain fake accounts
Download and view pirated content
Faking IP
Piggybacking: Using someone else’s credentials

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